Our hosted telephony platform provides advanced call function capabilities while allowing businesses an affordable and configurable solution. Our platform also allows users remote access to their office seamlessly integrated under a single unified telephone system.
Your existing telephone system is no longer needed. Our service is 100% hosted which means users simply need a VoIP telephone handset and an internet connection (which we can also provide if needed) to get started and is expandable as your business requirement changes.
Our telephony solution comes with an extensive range of advanced call handling and management features, all operated through an easy-to-use interface.
The full list of features is exhaustive, but the most regularly used are;
Switch desks in shared office environment
Set up a private virtual conference room with external dial-ins
Integration with different CRM solutions
Send messages to your contacts with our app
Level up your costumer service and agent productivity
Use our App to make telephone calls from your devices
Handle calls professionally and efficiently
Never lose a customer when you’ve got them on hold
Initiate calls straight from your computer
Park calls to a specific location
Our Powerful desktop and mobile applications are specifically designed to take your customers’ business communications to a whole new level. Their main purpose is to enhance and simplify customers’ day-to-day communications experience.
CallSwitch Communicator Desktop
The CallSwitch Communicator app is designed to be used in conjunction with the core services. It includes soft phone, instant messaging, presence and management of your customers’ existing accounts.
CallSwitch Communicator Mobile
The CallSwitch Mobile app has been specifically designed to enhance your customers’ day-to-day communications experience. It allows users to utilise their smartphones as an extension, including video calling, call recorder, detailed call history and call forwarding & waiting. It is available on all iOS and Android smart phone devices.
Our platform integrates seamlessly with a host of CRM platforms out of the box providing screen popping of the chosen CRM platform and integrates it with certain desktop features such as desktop contacts searching.
We integrate with:
Our Compliant Solution is an add-on to our Business Solution service. It allows your customers to see how employees are communicating with customers. When selling telephony solutions for financial institutions or companies who record calls and take payments over the phone, you can provide the perfect compliance-ready solution.
Compliant gives your clients a 360-degree view of their customer touchpoints and allows them to track how employees handle specific customer situations, interactions and day-to-day activities, all from one screen.
Our intuitive web interface makes it easy to navigate through calls and playback, with Compliant features available from a single screen. With just a simple tutorial, your customers can be up and running without losing valuable staff time to training.
Voice Recording
Screen Capture
Employee Evaluation
Employee Training
Employee and Supervisor Notes
Compliance Support
Call Tagging
Call Detail Information
Payment platform integration
API
Compliant is designed to be operational in minutes. Our intuitive web interface makes it easy to navigate through calls and playback, with Compliant features available from a single screen. With just a simple tutorial, you can be up and running without losing valuable staff time to training.
Record
Using our award-winning technology
Encrypt
Compliant 256bit encryption
Store
Using Microsoft Azure cloud storage
Retrieve
With our easy to use HTML5 interface
Evaluate
Easily evaluate your agent in minutes
API
Easily integrate compliant into your payment platform
Our voice solution can be used with a range of handsets from a choice of manufacturers, and is not tied to one type of manufacturer or hardware for an installation. We currently can provide a wide range of Yealink or Cisco devices from basic to executive, wireless, desk based or wall mounted. See all our available handsets on our handset brochure.
Our hosted platform runs from secure data centres located in London. The network we use has been designed primarily to deliver voice. Our next-generation architecture provided through our partners, interconnects to BT via SS7 has been specifically designed to: – Support the end to end automation of customer transactions between our network platforms – Facilitate the rapid development and deployment of new product functionality – Ensure high levels of system availability via multiple layers of technical and geographic resilience.
If your internet connection ever fails, our service will automatically re-route calls to nominated numbers. These could be your mobile phone number or alternative landlines to ensure you always receive your calls.